The Indian IP Office recently launched an Open House Portal to help IP applicants and stakeholders submit grievance before the relevant IP Offices. The portal allows users to raise grievances pertaining to a variety of issues, including those pertaining to e-filing, making payments and existing IP filings. Once a grievance is lodged through the portal, the user will be issued a ticket against the grievance. The portal also allows users to close the ticket if they feel that their grievance has been resolved.
This is not the first attempt by the IPO to help applicants and stakeholders to lodge their grievances. Last year, the IPO started conducting virtual Open House sessions to address grievances and invite suggestions.
Additionally, the IPO has also been taking up grievances lodged through the portal on the Department of Administrative Reforms and Public Grievance’s website.